What our Customers say...
From top to bottom these men and women are professional, detail-oriented, and easy to deal with. Ver, Susan, Victoria, and Dee have all been outstanding managers we have dealt with directly and it has been nothing but a pleasure. They PROUDLY support veteran-owned small businesses and charities.
I have worked on several jobs with SERVPRO of University, SE Orlando, and have found them to be true professionals. Vern and Susan, the owners, take great care of their employees and customers, making sure every detail is handled. It is a pleasure to work with another business that shares our commitment to customer service!
Had a water leak in a condo unit that turned out to be much worse than expected. The team was outstanding to work with on the demo and clean up. Dee always took my call/text & did a great job working with our insurance company. They made the process much easier than I imagine it could have been with someone else!
SERVPRO did the work for me after water damage in my bathroom and bedroom. They did a wonderful job. I will recommend this company to my family and friends.
Best fire damage company out here! I called a few places and some were too busy while others asked for an arm and leg just to come to take a look at our damage. These guys were professional from start to finish and helped us understand the costs and how insurance and the process works. Highly recommend using SERVPRO of University, SE Orlando!
We were distraught after our home caught fire. Everything happened so fast. Our insurance company recommended SERVPRO so after a quick Google search we called these guys and they proved to be a necessity. They got all the soot and leftover water out and helped along with the restoration process. Because of them, we were able to have our home back. We can't thank SERVPRO enough!
SERVPRO did a superior job! I woke at 5 a.m. Sunday to rain coming in 5 rooms of my home. I am getting new construction and my roof was torn off and not protected. I was frantic and these guys put me at ease and did a great job!
We had a leak in the ceiling during a tropical storm. SERVPRO came out immediately and dried us out. They were prompt, courteous, and professional. The manager who over saw all work; cleanup, tear out and restoration was available at all hours every day, answering all our questions, alleviating our concerns and stress. He is so kind, understanding, professional, and, a rarity these days, respectful! If not for the careful caring work they did with our cabinets and backsplash this job would have been a lot more discouraging and costly. And the smiles were also greatly appreciated! Thanks to all of you. You will always have our appreciation and recommendation. God bless you all.
We had a water damage emergency at our office which affected several floors and SERVPRO arrived quickly and got straight to work removing water and setting up driers. They were all very efficient throughout the three days of service. I highly recommend them.
They were great! The team was here at the office within an hour. They set everything and explained it all. They made a bad situation a pleasant experience. He was very knowledgeable and gave us great advice. Very professional and easy to work with. I would recommend them to anyone.
SERVPRO was amazing! They came and did a free moisture check to make sure we didn't have black mold in our walls. They are a great company that is experienced, professional, and delivers prompt service. Thanks to your entire team for providing me and my family peace of mind!
SERVPRO was able to respond immediately to a sewage backup flood at our house, to mitigate any further damage, and get it cleaned up quickly and professionally. The crew of workers in our home were very hardworking and respectful of our needs and made sure to seal off the affected portion of our home so we could still use the rest of it without getting sick or dealing with any of the awful smells. The crew leader was very diligent in keeping me updated, and finding out our preferences when specific decisions needed to be made. The work performed was completely within the scope of what our insurance company was willing to pay for, and we came out of pocket nothing except our deductible for the clean-up work.
My house was flooded due to a broken pipe. I called SERVPRO to deal with it. The SERVPRO crew was very fast and professional. They managed the situation very well. I was very happy with their service. Your technician was outstanding. He was helpful, kept me informed, and explained everything. He is an asset to your company. Thanks SERVPRO!
We are currently having SERVPRO help us with a flood in our home. The team has done a fantastic job! They have been very professional in keeping us informed on why and what they are doing. They put up a plastic barrier to keep contamination from spreading through the rest of our home, and it has really made it so much less stressful for me. The rest of the house looks normal, and it makes it much easier to get through the repair time. They packed up every single thing that needed moving out and removed it. It has made this whole experience so much less traumatic for all of us! Thank you, SERVPRO! 5 stars!!
Very impressed with how fast they made it to our office and got everything in place. The gentlemen were very professional and explained everything to a "t" of what they would be doing and what to expect. Great group of people from the first call to clean up.
You helped keep us in business after a water leak. We really appreciate that your restoration crew was able to be here within the hour! Their fast action kept us from losing displays and other furniture that would have impacted our business for a month or more. The drying equipment was checked on daily and the guys put together all the insurance info. Of course "we know someone in the floor business" so the replacements are already done!
We unexpectedly found old water damage inside a wall while doing a renovation to our office. SERVPRO of University promptly came out, sealed off the room, and started an air cleaner. The manager explained the whole process. His team was very professional- they had the old drywall removed and new drywall installed in a very short time frame. Thank you SERVPRO!
Our maintenance worker discovered an extensive water and mold issue in one of our vacant condo units caused by a slab leak. Our property manager got a quote from SERVPRO and our board unanimously chose to move forward with them. Our new board President and Vice President sat down with them and reviewed the assessment and estimate. They made us feel comfortable and patiently educated us on the process.
Dee was our point person and we communicated with her frequently, as she kept us informed daily on what to expect. She provided us with documents, testing, and immediate resources that helped us resolve every obstacle we faced.
I came home to a flood in my home after a thunderstorm, called SERVPRO and they came immediately to remove the water from 4 rooms in my home and set fans to dry the rooms. I was very impressed with their speed and knowledge about everything they did. They worked well as a team, friendly and polite. The flooring had to be replaced and the rooms needed a lot of restoration due to the damage. The office staff and work teams were great to work with. I am very satisfied with their work and my home looks great! I will definitely recommend SERVPRO to all I know. Thank you all for your great work, kindness, and tolerating me in my anxiousness.
From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Dee answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.
Our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean-up) is the day that I requested the bank transfer. I'm glad they let me work that way because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they get it and are great to work with.
I am so glad that I called SERVPRO when I had fire damage in my kitchen, walls, cabinets, and appliances were damaged and this company came in and completely gave me an overhaul and now I have a brand-new kitchen. Thanks, SERVPRO!
After the fire in our home, your company eased all of our fears and worries. They even helped us call our insurance company.
I called you from my brand new hotel at 430 am with a water removal job. The owner actually answered the phone and sound like she had been up prior to my call. She wasn't but answered in a way that made me feel she was awake and alert. My information was taken and she said the crew was being dispatched as we spoke and they would arrive on scene within the hour. The crew arrived as she stated and to work they went. Five days later the job was totally finished with all machines picked up and no residual water left behind. Each day a small crew came into evaluate the need to add or remove dryers and fans. Very professional and knowledgeable. A follow up from the sales dept. was very helpful as well. I will definitely use SERVPRO again. Thanks team for a job well done.
Vern, Susan and their team consistently perform above and beyond expectations. My hot water heater on a platform in the garage had been leaking into the wall without my knowledge and it caused a huge mold issue - they were quick, thorough and professional in the mold remediation process. Their team also managed the reconstruction of a new hot water heater closet after said remediation was finished - right down to matching the custom wood trim on the doors. Fantastic.
Thanks for fixing the water damage under the windows in my front room. I didn't know they were unsealing themselves like they were. And thanks for getting them resealed, too, so this isn't a problem again.
SERVPRO has made my home clean and free of mold I am extremely happy I contacted them. Thank you very much.
SERVPRO was very thorough, meticulous work. You would never know that my home had suffered water damage. Thanks!
I came home one day to find my basement flooded. I called SERVPRO and was pleasantly surprised by the quality of the work that was done by them and by the professionalism of SERVPRO's staff. Thank you so much SERVPRO!
My husband and I were surprised and pleased at how great of a job SERVPRO did. Thank you for making our humble home look good as new! Great quality work and reasonable pricing. We're going to recommend SERVPRO to a friend of ours who also has water damage in her home.
Thank you SERVPRO, there are just not enough words that could express the gratitude I have for your company. The water damage was everywhere, but your team was just perfect. Again thanks.
Thank you for coming to the rescue and doing such an excellent job of repairing the fire damage to our home. We cannot thank you enough!
When I bought flood insurance, I never thought that I would use it. I bought my house outside of a flood plain just so I would never have to use it. However, after the flood happened I am so thankful that I got it. But I was even more thankful that your company was there to make all my flood damage repairs seem easy. Thank you for being a great company that people can trust to do the job right the first time. Thank you SERVPRO.
I’m not sure how there was so much fire damage, but thankfully your guys were there to make it all seem small. Even when they had to practically gut the walls and rip up the floors, it seemed there was no job too big for your team. Really glad you were there when I needed your help.
I was overwhelmed dealing with a mold situation in my home. I had no idea how insurance would handle it, what the process would look like, or even if my things could be saved. These guys did a fantastic job answering all my questions and clearing up any confusion I had with how things needed to go. They helped me deal with my insurance company directly and just made the entire process so much less stressful than it was prior to using them. Thank you all so much!
SERVPRO of University and Southeast Orlando responded promptly to my call. The technicians were very informative and professional. They had great communication and made sure I was on the same page they were when it came to the water damage services they were performing. I felt reassured in knowing that the lines of communication were open and the office manager was there to answer any questions I may have had. The crew and team here are great and they get the job done efficiently. I highly recommend them.
This isn’t the first time I’ve had to use SERVPRO for an issue with one of my Orlando rentals. The first time was a busted pipe in my College Park home (what a mess, I must have received videos of hundred of gallons of water!). And the most recent one was at my home in the UCF area where we had another pipe burst. What I appreciate about SERVPRO is the customer service from Dee in the office to Darian who went on-site. They took care of everything for me. I live in San Francisco and they directly dealt with my insurance and even replaced flooring and drywall that had to be removed. I appreciate all their hard work, especially at a time like this when getting to Orlando isn’t an option for me. They are always very professional and easy to deal with.
Absolutely stellar team. Incredible customer service, with patient and speedy responses to all my questions despite the obnoxious amounts of questions I asked.