Recent Why SERVPRO Posts

Why SERVPRO: Getting Your Business Certified: SERVPRO Cleaned

6/22/2021 (Permalink)

Certified: SERVPRO Cleaned sticker on business door Certified: SERVPRO Cleaned certification is offered to those businesses who commit to high standards of cleanliness and quality performance.

What It Means for Businesses to Be "Certified: SERVPRO Cleaned"

Certified: SERVPRO Cleaned certification is offered to those businesses who commit to high standards of cleanliness and quality performance, ensuring your facility is safe, healthy, and productive. The certificate is designed to address the need for secure locations, clean and safe access, and a commitment to compliance with all state and federal health and safety standards. It's also a great option for those looking to upgrade their facilities and ensure that all their guests, partners, and the general public receives a consistent level of clean and sanitation service from their business. SERVPRO has had a long history of helping to eliminate sanitation safety and quality hazards in the workplace and the customer experience.

SERVPRO's Commitment to Excellence

What does Certified: SERVPRO Cleaned mean to their customers? The company is dedicated to hiring highly qualified technicians who receive continual training. Each Certified SERVPRO technician must complete at least 25 hours of training on cleaning equipment, appliances, vehicles, engines, and the end-user. The company is dedicated to hiring highly qualified technicians who receive continual training. Each Certified SERVPRO technician must complete at least 25 hours of training on cleaning equipment, appliances, vehicles, engines, and the end-user. Authentic Services – Each Certified SERVPRO technician must be a public power or municipal utility member to qualify for Clean Sweep.

The SERVPRO Cleaning Process

A Certified: SERVPRO Cleaned logo communicates the quality of service, care, and safety their technicians bring to their customers. They have made it a habit to ensure that they are the first to see a brand-new color every time they start a job. Their customers' expectations are extremely high, and the distinction of Certified: SERVPRO Cleaned signifies their commitment to excellence.

As the leader in the cleaning industry for over half a century, SERVPRO understands the challenges associated with maintaining high standards of quality, safety, and efficacy in the cleaning process. As the cleaning industry evolves, so must the cleaning process. That's why SERVPRO has made the bold decision to institute a standardized cleaning process that uses the most effective cleaning methods to help make clients' properties as clean as possible while saving clients the time, effort, and expense of other methods.

To earn the SERVPRO Certified: SERVPRO Cleaned Seal, clients must submit a written complaint, set forth the details of their job, and include a variety of inspection pictures and specifications, like the color of the carpeting and the exact color of the cleaning products.

SERVPRO Cleaned Risk Mitigation

Program (RMMP) guarantees that their technicians will meet or exceed the industry standards for cleaning facilities, water and ventilation systems, and potentially hazardous areas. Not only are they 100% guaranteed a comprehensive clean, but they are also 100% guaranteed to save your company money.

In addition to meeting industry standards, Certified: SERVPRO Cleaned's five levels provide each client with a meaningful level of confidence. The different levels of certification provide options to meet different requirements and budgets for your company. These levels include:

  • Fresh & Energized
  • Trusted & Committed
  • Expert & Led
  • Expert & Optimized

The distinct advantage of Certified: SERVPRO Cleaned lies in their deep reservoir of expertise, research, and technology that has fueled all their SERVPRO Cleaned brand services. Through the extensive use of their specialized equipment and years of cleaning experience, they guarantee that you will find us to be the ultimate one-stop shop for any complex cleaning needs you may have.

For nearly 20 years, the SERVPRO Cleaned brand has been the industry leader in innovative cleaning, restoration, sanitation, and recycling equipment for industries such as car washes, storage facilities, amusement parks, schools, healthcare, food processing, restaurants, animal care facilities, manufacturing, and numerous sectors.

Conclusion

COVID-19 should never be a total-failure alert or a total-failure scenario. Even if you do not get a perfect score on every item, you can still achieve outstanding results. If your employees perform exceptionally well, what does that tell you? Their job as an industry is to set the right expectations, which is precisely what Certified: SERVPRO Cleaned does.

The more they know about what happens in the CRE and industrial cleaning industries, the more they want to share the information to create a safer work environment. As they do, they continue to build a bigger and better picture of how industrial cleaning agents are used and learn what else they can do to keep the products on the market safer for their clients and customers.

Why SERVPRO: CDC Approved Benefect Botanical Decon 30

6/22/2021 (Permalink)

bottles of Benefect Decon30 on shelf Benefect Decon 30 is a CDC-approved product for disinfecting to help prevent the spread of the COVID-19 virus.

Cleaning is vitally important. Everything in the modern world has to look good. You want to have interior spaces that are warm and inviting. You want spaces that immediately make people feel at home. At our company, SERVPRO, we get your needs. We work hard each day to come up with solutions that make any space look good and feel even better. We're always in search of new products that will bring everything you need and want. We know that you rely on us to help. That is why we are pleased to announce our plans to use a product that we know gets results every single time.


Benefect Botanical Decon 30

With this goal in mind, we are pleased to announce we are using a product known as Benefect Botanical Decon 30. Benefect Botanical Decon 30 is our cleaning product of choice for our clients. There are many reasons why we are using this product to help our clients cope with the ongoing COVID-19 epidemic.

The Benefits of this product include:

  • Pleasing scent,
  • Works Fast,
  • Nothing Synthetic,
  • Eliminates Odors,
  • Totally Safe.

A Nice Scent

One of the very best things about using Benefect Botanical Decon 30 is that it has a nice scent. Some products leave your entire home or place of business with an unwanted chemical feel. That can make any cleaning job off-putting when the cleaners are finished with the job. This product eliminates this problem. When our clients walk into a space when we're done, they're left with a scent that pleases the senses and leaves them feeling happy. That makes this an ideal product for any room in your home or your place of business right now.

Fast Working

Another great thing about the use of this product is that it works fast. When we come to your home or your place of business, this allows us to work as fast as possible. Unlike some other products on the market, this is one product that does the job really quickly. A standard disinfectant can take as long as ten minutes to work. This one does the entire job in a mere thirty seconds. That makes it easy for our team to work fast and get the results you want when you hire us.

A Pure Substance

The CDC-approved Benefect Botanical Decon 30 is so useful in part because it is a pure cleaning material. There are no synthetic fragrances in it. The same is true of dyes and bleaches. This is a totally all-natural substance. That means there are no harsh chemicals or unwanted residue that have to be cleaned up after it is used on any surface. It uses a component of thyme oil that is known to be safe and pleasing. This is why we find this an ideal product to use when we're on your site to clean up.

Eliminates Odor

Unpleasant odors are the last thing you want in any space. Lingering odors can make it hard to occupy spaces and get things done. Benefect Botanical Decon 30 gets rid of the odors in your spaces. Many water loss problems happen in the kitchen where there lots of odors. This product will help ensure that such odors are gone after we're done cleaning. That means your workers and you can return to work when our work in the kitchen is done. Food preparation is a snap when you're not battling vapors that make you feel uncomfortable.

A Safe Product

When we're on-site, you don't need to evacuate your workers or leave your home just so we can get the job done. Benefect Botanical Decon 30 is safe for our workers and safe for everyone at work as well as your entire family. We don't need to bring in PPE to clean your spaces. We also don't need to rinse or wipe surfaces once we're done with the task we've been asked to complete. This is our promise to you as we work to get the job done for you today.

Why SERVPRO is Your Best Restoration Option

6/1/2021 (Permalink)

SERVPRO employees with restoration equipment in a home Restoring property is less expensive than replacing property. SERVPRO employees are trained to return your property to pre-disaster conditions.

SERVPRO franchise professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

SERVPRO Franchise Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO franchise professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • Online Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO franchise professional's job is to reassure the customer, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO franchise professionals’ documented, measured performance increases the value to you and your shareholders, managers, and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Newly Constructed Home Fire Damage Story

5/27/2021 (Permalink)

SERVPRO employees outside of fire damaged home The garage of this newly built home went up in flames before the family even finished moving. Luckily, they relied on SERVPRO in their time of need.

A Dream Home Nightmare

Picture this: Five years ago, you bought a piece of empty property in a beautiful neighborhood you’ve always desired to live in. You have the opportunity to build your dream home and design it the way you want it. You design a beautiful home that is perfect for you and your family to live happily in for many years to come. You spend lots of time pulling the proper permits and finding a home builder that you can trust to bring your vision to life.

It takes a lot of time, but you finally break ground a few years later. You can see the dream home you envisioned finally come to life. Now let’s fast forward to June of 2020. Your home is nearly completed. All it needs are some finishing touches before you and your family can move in. The excitement you and your family have grows the closer you all get to moving day.

A week later, your home is finally done and it's ready to start moving into. The feeling of relief is great as you start to move your furniture into your new home. You can see the smiles on your kids’ faces as they get settled in their new rooms. The day is finally here. Now you can enjoy life living in the dream home you always imagined. You spent the day and got all your furniture and belongings in the living room and kitchen settled. You head back to your old house as you prepare for the next big day of moving.

All of a sudden, the last thing you would ever expect to happen in your brand new home, happens. The faulty wiring in the electric panel causes your garage to go up in flames. Your neighbor alerts the fire department but by the time they arrive, the blaze has already burned away a good portion of the garage and caused substantial damage to your brand new home.

This is no random scenario.

This is a true story of what one of SERVPRO of University, SE Orlando’s clients actually experienced. When we first got the call and went out to inspect, we could only imagine how upset the homeowner was to see their brand new home go up in flames and undergo major damage. His family had not even fully moved in yet before their home was destroyed. They never even got to enjoy the home they spent years designing and building before it was damaged by the flames.

Besides the completely ruined garage and half the living room, the rest of the home was damaged by smoke, ash, and soot which were remnants left by the fire. However, not all hope was lost.

What Did the Homeowner Do Next?

The homeowner called on SERVPRO of University, SE Orlando to help and we were able to save and restore the family’s new home. We used air scrubbers to get rid of the smoke smell and had a demolition crew remove walls, ceilings, and floors affected by the soot. This was all necessary in restoring this home to its previous state. Once all the smoke damage had been removed from the home, it was finally time for them to start rebuilding.

It has sure been a long, stressful process for the family but SERVPRO of University, SE Orlando was there to help when they thought all hope was lost. Currently, the home’s garage has been demolished and is being rebuilt. Very soon this beauty will be returned to its former state, and it will be - "Like it never even happened."

SERVPRO COVID-19 Cleaning Services in Orlando, FL

2/1/2021 (Permalink)

SERVPRO employees gathering before a COVID-19 commercial cleaning Our team takes every precaution necessary to ensure the safety of both parties when performing COVID-19 cleaning services.

Get Your Home or Business Cleaned and Sanitized Today!

As we face any type of crisis, we need to take every precaution to protect ourselves, our families, our businesses, and our community. Locally owned and operated, SERVPRO of University and SE Orlando is here to help you address the cleaning needs in your Athens home or business. 

As individuals in Orlando, each of us has a role in helping to prevent the spread of this illness by washing our hands, keeping an appropriate social distance, and keeping the surfaces in our indoor environments clean and germ-free. If you are overwhelmed, SERVPRO has services available to not only clean but also to apply disinfectants to minimize the chances of the spread of germs in Athens.

Our team at SERVPRO of University and SE Orlando understands the urgency of the situation and is working diligently to help our fellow Athens residents. 

  • When we arrive at your property, we make a plan and discuss it with you.
  • We apply EPA-registered solutions designed to help eliminate pathogens on a variety of hard and soft surfaces.
  • We may use specialized equipment to maximize the coverage of antimicrobial products such as foggers and air scrubbers for larger spaces. 
  • We pay close attention to any potential risks and wear the required personal protective equipment (PPE) for the job. 
  • We have extensive experience in assisting individuals and organizations when it feels like things have turned upside down.

Contact SERVPRO of University and SE Orlando by calling 407-678-5391. In this time of uncertainty, we are clear on the scope of services we provide, and they translate into additional protection for all of us.

Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Getting Your Business Certified: SERVPRO Cleaned

2/1/2021 (Permalink)

Certified: SERVPRO Cleaned sticker being placed on a business window Being a Certified: SERVPRO Cleaned business can help your employees, customers, and clients feel more comfortable with visiting your establishment.

Let us help you get back to business

As our communities in Orlando re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high-frequency touchpoints, foot traffic, and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff performs. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of University and SE Orlando today at 407-678-5391 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision-makers on the first choice for future needs related to cleanup & restoration work. A study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing, and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.